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Privacy Policy

UK Aqua Ltd is committed to protecting your privacy. This Statement of Privacy applies to UK Aqua Ltd’s Web site and governs data collection and usage at all UK Aqua Ltd’s sites and services; it does not apply to other online or offline sites, products or services. UK Aqua Ltd’s is a general audience web site. Personal information of all users may be collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an E-commerce Web site, UK Aqua Ltd collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by UK Aqua Ltd is used solely for the purpose of billing and shipping your online purchases. UK Aqua Ltd does not collect any information about your computer hardware and software.

UK Aqua Ltd encourages you to review the privacy statements of Web sites you choose to link to from UK Aqua Ltd so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the UK Aqua Ltd Web site.

Use of Cookies

This site uses some unobtrusive cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used, these include Google Analytics and Adwords.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@ukaqua.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to UK AQUA LTD, Wingfield Cottage, 7 Stoneylands Road, Egham , Surrey TW20 9QR 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to the Google Advertising Privacy Notice for more information about tracking cookies for Google Adwords & Google Analytics.

Google Adwords Conversion Tracking

We use Google Adwords Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and the ability to opt out.

Use of your Personal Information

UK Aqua Ltd and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that UK Aqua Ltd may also use personal information to inform you of other products or services available from them or their affiliates. UK Aqua Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

UK Aqua Ltd does not sell, rent or lease its customer lists to third parties. UK Aqua Ltd may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

UK Aqua Ltd does not use or disclose sensitive personal information, such as race, religion, or political affiliations.

UK Aqua Ltd may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on UK Aqua Ltdor the site; (b) protect and defend the rights or property of UK Aqua Ltd, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of UK Aqua Ltd or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in whichUK Aqua Ltd or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. UK Aqua Ltd abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Control your Personal Information

UK Aqua Ltd offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by contacting us. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from UK Aqua Ltd by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

UK Aqua Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, this is hosted and carried by our merchant bank account services and has the appropriate security standards.

Changes to this Statement

UK Aqua Ltd may update this Statement of Privacy to reflect company and customer feedback as and when necessary. If there are material changes to this Statement or in how UK Aqua Ltd will use your personal information, UK Aqua Ltd will prominently post such changes prior to implementing the change. UK Aqua Ltd encourages you to periodically review this Statement to be informed of how UK Aqua Ltd is protecting your information.