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Delivery

Delivery Policy

 

Free Delivery - UK Mainland (orders must be placed before 1pm GMT for next working day delivery)

For the UK mainland only we offer a next working day delivery. Orders must be placed before 1pm in order to allow enough time for picking and packing. Orders placed after 1pm GMT or at weekends will be processed the next working day.

Surcharge Options

The following delivery methods are available to customers in mainland UK only. 

Delivery Option

Delivery Cost

ex VAT @ 20%

Saturday By 12 Delivery

£25

 

 

Saturday Delivery

£25

 

 

By 10 Next Working Day

£22

 

 

Please note the above options are for UK mainland only which excludes Scottish Islands, Scottish Highlands, Northerns Ireland, Republic of Ireland and all UK Islands.

Highlands and Islands of Scotland

There are surcharges which are charged based on total order weight and for a 4-5 day+ delivery. This applies to the following postcodes:

HS1-HS9, IV15-IV56, KA27-KA28, KW1-KW16, PA20-PA49, PA60-PA78, PH17-PH50, ZE1-ZE3

0 -15kg = £12.50 + VAT
15 - 25kg = £16.00 + VAT
25 - 100 = £35.00 + VAT

 

Delivery Terms and Conditions

Orders may require signature on delivery, for low value items proof of postage may be used with no signature required. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible by email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. UK Aqua Ltd bears the risks and costs associated with supplying the good to the delivery location, where the buyer becomes responsible for paying the duty and other customers clearing expenses. 

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please email us with details of your cancellation. If you have already received the products you must contact us to obtain a return authorisation before sending goods back. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. If the goods are in re-saleable condition, we will not refund any postage costs incurred.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also either arrange for the damaged goods to be collected or, if appropriate, kindly request that you return them to us and we will pay you the cost of the return postage. Please contact us by email and we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. 

Complaints / Feedback / Recommendations

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@ukaqua.com