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Cancellations & Returns

14 Days Money Back Guarantee

Under our 14 Days Money Back Guarantee you can cancel your order and return unwanted goods. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and returns authorisation number.

Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements.

Please contact us before returning any item to us. Returns must be authorised.  Where product has been used or packaging has been opened, it is essential that a preliminary returns review takes place prior to issuing an returns authorisation. This will ascertain whether the product / liquid could cause any health & safety issues to staff here at BWT UK Limited and / or our suppliers as well as ensuring that correct disposal can take place where necessary.

To request a return simply email – swcs@bwt-uk.co.uk 

 

Faulty goods

If you purchased the item less than 14 days ago you can return it under our 14 Days Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a returns authorisation number. Please ensure that products containing water are drained of water before return. If the item has already been installed, call us on 01793 833600 (Option 2) for further advice.

If you purchased the item more than 14 days ago our aim is to get the problem put right as quickly as possible. Depending on the circumstances, we may offer a repair or where this is not possible we may replace the item with the same or an equivalent model.

Initially:

Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.

If there is no warranty or repair service, or if you wish to return a faulty item:

Call us on 01793 833600 (Option 2) to arrange a return.

 

Incomplete orders or parts missing

In the unlikely event that parts are missing from your delivery or the order is incomplete from that described, we reserve the right to supply replacements of those parts or items.  Missing parts or items must be reported to us within 5 days of delivery.